Really Bad service from the OR Tambo international airport team

I happened to have booked car hire 2 times within a period of a month and I got exposed to 2 different experiences. My first car hire was a pickup in King Shaka international Airport and that experience went so well that I decided to hire again. My review of this experience was really positive. Little did I know that the experience will be almost totally different at the OR Tambo international airport. Here are my reasons: 1.The attitude and what seems to be lack of listening skills. The person who was meant to just confirm my reservation and give me car keys made me go though the whole process again instead of confirming what was there in my reservation. At this stage I was jot even sure what insurance I had initially signed up for cause he was not forthcoming with that information. This made me unsure if I am still spring within my limit. I kept having to repeat myself as I saw him capturing my information incorrectly more often than not. This includes getting my cellphone number right though I had given this information before. 2. Little did I know that the double cab bakkie I had requested did not have a cover at the back and our luggage was at risk of being rained down in our way. I complained and threatened to cancel which lead to me being given another vehicle that was more suited. 3. After dropping the car, I get a mileage cost that is double what I could have possibly travelled in such short space of time. I currently am still querying with an understanding that the car swapping could have lead to the error but what has been shocking is that the bill has already been charged on my credit card. 4. I unfortunately lost my EarPods which I am not sure if they were left in the car or not and understanding this was at my own risk. I called them to enquire if these were found and I got 2 x Conflicting messages one saying they see not found and other saying they were. At this stage I was not sure whether to look for them elsewhere or go pick them up until an agent called to apologise that they were actually not found. And still the listening issue continued with what sounded like the same agent who issued my car.

Nothing in my experience worked as expected and I am honestly not sure if I should use Woodford car hire again.