Query is not being responded to however money is being taken from my account every day for the past 2 weeks.

It seems like this is the only method used that Wordford understands and to address urgent customer queries. So here we go again. I have called in a few times since I dropped off the car on 22 December 2024. I was contacted by an agent at the Bryanston Branch to let me know that the vehicle has no damaged and that the contract has been closed. He further gave me the amount payable for the extra Km done on the car. I asked him how the additional Km were calculated because I received a different amount when doing my calculations and he said that the system calculated the amount and also admitted that the amount charged was incorrect as he also done a manual calculation while on the phone with me. He then proceeded to say that he will investigate and get back to me. Till this day which is almost 3 weeks later no phone call. I have since called in numerous times and wrote emails regarding my query however no one is responding. Is this a **** because how can I be charged R5 000 extra by the "system" and no agent that I have spoken to can give me a reason. Wordford has also been trying to debit this *****ulent amount from my account for the past 3 weeks and yet no one is getting back to me with a response and this is seriously affecting my credit score. I do not have an issue paying however I will only pay based on the correct amount.