Process review
Only giving a star because I think this process needs to be reviewed.
So we hired a car for a week and at the end of the week wanted to extend my rental to an extra 30 days(months rental. Woodford already had my deposit and what I wanted them to do is to hold onto the deposit and to do the new rental on the existing deposit. I was told that this cannot be done and that they would need to do a new deposit. This feels a little impractical to me. I’ve since tried out PACE and I must say it’s a smoother process.
Helpful (0)
Replies (1)0
Replies (1)
Woodford Car Hire's replyOfficial
26 May 2025, 13:45Dear Khulekani
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply26 May 2025, 13:45
Official
Dear Khulekani
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team