Privileged customer

Application made 6to 8 weeks ago requested whilst in the Cape Town airport office . Copies of application emailed to myself and head office . 8 weeks later still no communication regards this benefit . I have hired from this company for well over 2 years and often twice monthly . But seems they do not have any Tcf or the first idea of who or what it represents. <br> The staff at the office are very good and assist when they can but I find this company *********** in its service to long standing customers . If I walked away they wouldn't care but surely when they read and see reports like this on line someone one day may look at this and decide to react in a positive manner . I have to chase every sable week to get the deposit refunded are unlocked as they see fit after a week for a local SA bank . Not good enough . Really poor service to request this every single time I hire . <br> Time will tell <br> Maybe time to walk away from them and find a decent hire company if it exists