Predatory Billing. No explanation.

Bad service & Predatory billing.

This was my first (& LAST) time using Woodofrd car Hire. I was very with the new car I received as it was brand new and exactly what I had asked for. I had paid in full a week before and paid the deposit upon receiving the vehicle.

Thereafter however, it was all downhill. On the morning of the day I had to return the car an additional charge was taken from my Credit Card. When returning the car that afternoon, the helpdesk individual had no idea why the charge had been taken off and hi superior told me it was probably a mistake. We drafted an email to the help centre and I got on my flight. When the help centre contacted me (Noma) they told me that I had received the car earlier (7 minutes) and therefore was charged for an additional 24 hours.

Not happy with this explanation, I made contact with the immediate supervisor (Sma), who - in short - told me the same thing.

I specifically stated that I did not understand and that it be explained to me. That was too much to ask. From my email - "If I am missing something blatantly obvious, kindly explain it to me so that I may understand, and I will accept it as is."

So now I am out of pocket for the additional charges, with no explanation.

If someone at Woodford is reading this, I implore you to please have a look at the emails I sent.