Poor & Unfair Service

Car Return time change to the next day to Justify an additional day Charge.

Money taken from the account already and booking reserved….but when I get to the counter there’s now a condition that My Credit Record needs to be checked before I get the car…My question is, if my record was poor how was I going to recover time wasted??? How was I going to travel?? Why am I supposed to know of Credit Check when on the counter???

To add to the insult after credit record passed, now they want to change the car from Mercedes Vito (8 Seater) to Kia (8 Seater) @ the same price. The service is very poor and undermines people’s importance.