BP
Barry P
1 reviews | Active since Mar 2024
23 Nov 2024, 06:48
Poor service from Woodford
We dropped off the hired car before 8am on Tuesday 12 th of November. Within a couple of hours I received the final statement, showing that nothing was owing and that my deposit of R 5000 would be repaid. Earlier this week I sent an email to Woodford querying why the deposit hadn't been repaid. To date no response.Now nearly two weeks later the pending transaction has not been reversed.
I am appalled at the lack of care and poor service.
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Replies (2)
Woodford Car Hire's replyOfficial
23 Nov 2024, 11:35 Dear Barry
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply23 Nov 2024, 11:35
Official
Dear Barry
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2024 Team
BP
Barry P's updateReviewer Update
23 Nov 2024, 13:04i HAVEN'T RECEIVED THIS EMAIL AS YET. But if Nomathemba really wanted to resolve the problem he would n't require me to send another email. Something would have been done already. Still not good enough
BP
Barry P's update23 Nov 2024, 13:04
Reviewer Update
i HAVEN'T RECEIVED THIS EMAIL AS YET. But if Nomathemba really wanted to resolve the problem he would n't require me to send another email. Something would have been done already. Still not good enough