Poor Service. Disappointed Loyal Customer.

I have used Woodford Car Hire in the past and I have been satisfied with their service, however I booked a BMW X3 through their branch at the OR Tambo International Airport for a few days and I was bitterly disappointed in the service I received.

I specifically ordered the BMW X3 as it DID NOT say "or similar" in the title, it clearly stated that you would get the BMW X3. I called the branch a week earlier to state that I need that particular vehicle becasue of the size. I was travelling with my wife and my twin sons so we had plenty of luggage, prams, car seats etc so a bigger SUV was needed (hence the booking). When I arrived at Woodford Car Hire, I was told that the only car they had available was a Mercedes Benz GLB which is a smaller vehicle with less boot space. I was spoken to very badly by a man named Willem and whilst I was trying to explain my point of needing a bigger vehicle, he turned his back on me and brushed me aside. I was given no other option than to take the car they offered me which came at a huge inconvenience when travelling.

I will not be using Woodford Car Hire again. If you state that you will be given this particular vehicle, then stick to your word as it causes problems for us customers.