RP
Reuben P
1 reviews | Active since Jan 2013
29 Nov 2020, 10:43
Poor service
I returned the vehicle I hired from Woodford on Saturday 21 November 20. It's 29 November 20 and I have still not received my deposit. On 26 November I was told by Samantha from Woodford, they were having issues with their bank and a refund was already processed. I find it strange that a refund of R62 which I questioned on the 26th, reflected this morning in my account but my R4000 deposit doesn't. I was told by the staff that Woodford just puts a hold on the deposit to ensure the deposit is available in the event of a claim and never deducts the deposit. I guess it's the banks fault again. I sincerely hope this does not affect my credit score.
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Replies (2)0
Replies (2)RP
Reuben P's updateReviewer Update
29 Nov 2020, 20:19Dear Samantha
I do not take kindly to your emotional outburst and your accusation that I ignored your calls. Im a busy man and your calls came at an inconvenient time. Yes your emotions seem to have the better of you that's why you failed to read my post which clearly specifies our communication and your promise that my deposit was already done on 26 November 20. I find it strange that Your deposit of R62 was done two days later on 28th reflected in my account but the R4000 has not. I also noticed by the numerous reviews that I'm not the only client that has struggled with Woodford to get their deposits back. This seems to be normal practice. I am so glad for platform's like HelloPeter and I shall continue to use it to get results. I'm extremely busy and will not be able to take phone calls. I trust my deposit will be done urgently as I don't want my credit score to be affected. If my credit score is negatively affected by Woodford then I'll be back on HelloPeter and Trustpilot.
I do not take kindly to your emotional outburst and your accusation that I ignored your calls. Im a busy man and your calls came at an inconvenient time. Yes your emotions seem to have the better of you that's why you failed to read my post which clearly specifies our communication and your promise that my deposit was already done on 26 November 20. I find it strange that Your deposit of R62 was done two days later on 28th reflected in my account but the R4000 has not. I also noticed by the numerous reviews that I'm not the only client that has struggled with Woodford to get their deposits back. This seems to be normal practice. I am so glad for platform's like HelloPeter and I shall continue to use it to get results. I'm extremely busy and will not be able to take phone calls. I trust my deposit will be done urgently as I don't want my credit score to be affected. If my credit score is negatively affected by Woodford then I'll be back on HelloPeter and Trustpilot.
RP
Reuben P's update29 Nov 2020, 20:19
Reviewer Update
Dear Samantha
I do not take kindly to your emotional outburst and your accusation that I ignored your calls. Im a busy man and your calls came at an inconvenient time. Yes your emotions seem to have the better of you that's why you failed to read my post which clearly specifies our communication and your promise that my deposit was already done on 26 November 20. I find it strange that Your deposit of R62 was done two days later on 28th reflected in my account but the R4000 has not. I also noticed by the numerous reviews that I'm not the only client that has struggled with Woodford to get their deposits back. This seems to be normal practice. I am so glad for platform's like HelloPeter and I shall continue to use it to get results. I'm extremely busy and will not be able to take phone calls. I trust my deposit will be done urgently as I don't want my credit score to be affected. If my credit score is negatively affected by Woodford then I'll be back on HelloPeter and Trustpilot.
I do not take kindly to your emotional outburst and your accusation that I ignored your calls. Im a busy man and your calls came at an inconvenient time. Yes your emotions seem to have the better of you that's why you failed to read my post which clearly specifies our communication and your promise that my deposit was already done on 26 November 20. I find it strange that Your deposit of R62 was done two days later on 28th reflected in my account but the R4000 has not. I also noticed by the numerous reviews that I'm not the only client that has struggled with Woodford to get their deposits back. This seems to be normal practice. I am so glad for platform's like HelloPeter and I shall continue to use it to get results. I'm extremely busy and will not be able to take phone calls. I trust my deposit will be done urgently as I don't want my credit score to be affected. If my credit score is negatively affected by Woodford then I'll be back on HelloPeter and Trustpilot.
Woodford Car Hire's replyOfficial
29 Nov 2020, 23:31Dear Reuben
Thank you for your response.
I am extremely sorry that you feel this way however I am in no way being rude or disrespectful in my responses, my intention through every review is to ensure that our customers experience is taken into consideration, then implementations put in place so we avoid experiences like these from happening again.
I am extremely sorry that I was calling you at a inconvenient time and would appreciate it if you could advise when would be a convenient time to call you tomorrow?
I requested the proof of payment from our finance department due to your concern that this was not reflecting in your account yet. I also preferred discussing this with you telephonically and not on Hello Peter.
My only concern right now is getting this resolved and gaining back your trust because I really do not want to lose you as a customer.
I value you.....
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your response.
I am extremely sorry that you feel this way however I am in no way being rude or disrespectful in my responses, my intention through every review is to ensure that our customers experience is taken into consideration, then implementations put in place so we avoid experiences like these from happening again.
I am extremely sorry that I was calling you at a inconvenient time and would appreciate it if you could advise when would be a convenient time to call you tomorrow?
I requested the proof of payment from our finance department due to your concern that this was not reflecting in your account yet. I also preferred discussing this with you telephonically and not on Hello Peter.
My only concern right now is getting this resolved and gaining back your trust because I really do not want to lose you as a customer.
I value you.....
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply29 Nov 2020, 23:31
Official
Dear Reuben
Thank you for your response.
I am extremely sorry that you feel this way however I am in no way being rude or disrespectful in my responses, my intention through every review is to ensure that our customers experience is taken into consideration, then implementations put in place so we avoid experiences like these from happening again.
I am extremely sorry that I was calling you at a inconvenient time and would appreciate it if you could advise when would be a convenient time to call you tomorrow?
I requested the proof of payment from our finance department due to your concern that this was not reflecting in your account yet. I also preferred discussing this with you telephonically and not on Hello Peter.
My only concern right now is getting this resolved and gaining back your trust because I really do not want to lose you as a customer.
I value you.....
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your response.
I am extremely sorry that you feel this way however I am in no way being rude or disrespectful in my responses, my intention through every review is to ensure that our customers experience is taken into consideration, then implementations put in place so we avoid experiences like these from happening again.
I am extremely sorry that I was calling you at a inconvenient time and would appreciate it if you could advise when would be a convenient time to call you tomorrow?
I requested the proof of payment from our finance department due to your concern that this was not reflecting in your account yet. I also preferred discussing this with you telephonically and not on Hello Peter.
My only concern right now is getting this resolved and gaining back your trust because I really do not want to lose you as a customer.
I value you.....
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group