Poor Service Concerns

I have to express my deepest dissatisfaction with the service received and the experience I’ve had.

As a first time renter, I wanted to use a service with a reputable reputation, thinking I would get quality service. Woodford seemed like the obvious choice with its reputation in the industry, but I could not have made a worse decision.

From the time of my booking, I was ill advised and left feeling completely taken advantage of and misinformed as a first time user.

From the time I arrived to pick up and finalize my booking, Woodford was very fast to suggest a lot of value adds that would reduce any risk of charges for any damages. I was convinced to the extent I took the full cover, which, even though very costly per day, seemed like the right choice after speaking to the service agent.

Woodford further asked all sorts of questions about where I would be going, what the car would be used for and so on, all of which I answered and asked if there’s anything further I should take to reduce additional charges.

Knowing all the details of my trip and how far I was going, no suggestion of to alter the standard fuel package was made. I would have happily taken a more appropriate fuel package, unfortunately, this was only explained to me after I dropped the car off, with only a, “sorry, we should have told you” being offered together with a fuel cost triple the total cost of the rental.

For me, this was a blatant example of either incompetence and misinformation to a first time user and I have to express my disappointment. I feel completely taken advantage of. Whilst quick to recommend any additions to push the price of the rental package up which I accepted after recommendation and explanations by the service agent, absolutely no attempt made to recommend fuel packages that could save costs, but rather leave me on a package that inflated my package incredibly.

Lastly, my refund was also incorrectly processed. I had paid more than the amount on the initial booking and was promised this would be taken into account when processing my refund. Unfortunately, once again, all the additional changes were deducted, but the additional fees I paid that was supposed to be taken into account when I was refunded was not. Quick to extract as much and slow to put the client first.

You would think every attempt to make a first time users experience would be taken, unfortunately, not the case. I definitely will never be using Woodford again. I feel completely taken advantage of.