Poor service

I have tried to request an extension on my current contract more than 10 days it expired and no one came back to me after numerous promises. I had to escalate the matter to the branch manager and finally received an extension. While I wanted to make a payment for the extension the control team dispatched a recovery team and at the time their system was done and they couldn't make a deduction from my card. Finally after the deduction was done they took over 3 hours to tell the recovery team to step down.