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natasha S
1 reviews | Active since Mar 2021
03 Oct 2024, 10:01
Poor Service and no feedback regarding my refund
I am writing to express my dissatisfaction with my recent experience with your service at King Shaka international branch.
Three weeks ago (27 September 2024), I made an online booking and completed the payment. However, when I arrived to collect the rental, my credit card was declined. This was the second time I have encountered this issue, despite having sufficient funds available. I found the staff's approach to be unprofessional and lacking in support.
I requested a refund and have been following up on the status, but was informed by one of the consultants that these matters take time. I have now waited over two weeks and am extremely frustrated with the lack of resolution.
Helpful (0)
Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
03 Oct 2024, 10:21Dear Natasha
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Customer care will be in touch with you shortly
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Customer care will be in touch with you shortly
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply03 Oct 2024, 10:21
Official
Dear Natasha
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Customer care will be in touch with you shortly
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Customer care will be in touch with you shortly
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
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natasha S's updateReviewer Update
03 Oct 2024, 10:27Hi Abigail,
Sorry is not acceptable, this is inconvenient and poor service from business.
Regards
Natasha
Sorry is not acceptable, this is inconvenient and poor service from business.
Regards
Natasha
nS
natasha S's update03 Oct 2024, 10:27
Reviewer Update
Hi Abigail,
Sorry is not acceptable, this is inconvenient and poor service from business.
Regards
Natasha
Sorry is not acceptable, this is inconvenient and poor service from business.
Regards
Natasha
nS
natasha S's updateReviewer Update
04 Oct 2024, 13:44It seems to me like I only get a reply on here, my emails don't get answered, the lady Tracy has reached out to me to say the transaction was done on the 2.10.2024, it is Friday and I still don't have my refund, can upper management get involved as this is not reflecting anything good about how the issues are been resolved.
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natasha S's update04 Oct 2024, 13:44
Reviewer Update
It seems to me like I only get a reply on here, my emails don't get answered, the lady Tracy has reached out to me to say the transaction was done on the 2.10.2024, it is Friday and I still don't have my refund, can upper management get involved as this is not reflecting anything good about how the issues are been resolved.