Poor Service and Extra Charges

I sent in a complaint directly to the Customer Care email. The email was acknowledged with a notice of a 24hours feedback. To date there has been no response on the poor service, the extra charges made on my card and my refund of the deposit. It is rather disgusting that Woodford actually intends to de***** and rob customers.

I booked a vehicle week in advance in March 2023 at a price of R 1600. I paid a deposit of R 250, and to pay on pick up the balance with a deposit of R 4000.

On my arrival at Woodford at the King Shaka airport, there was such bad customer service. The formalities of the agreement was done. However, the vehicle was not available on time. The Indian Male consultant offered to upgrade the vehicle at no cost.

My nightmare experience commenced since then.

1. I was told to take a seat and the vehicle will be ready in 5 mins. 2. 10 mins later I had to remind the consultants that I have to attend toa business meeting- and had to still wait 3. The Indian female consultant contacted the agent to enquire about the vehicle and was told that the consultant is 2 mins away. 4. 10 mins gone and still no arrival of the vehicle. 5. 20 mins later – I told the consultants at the counter that I wish to cancel the car hire due to delays. 6. The consultant then decided to give me another vehicle due to the delays.

To sum up the delay _ I waited almost 20 mins.

If your organization has noted, I only drove the car for 111 Kms. That mileage done does not even cost over R 600.

How possible can I be charged R 1023.10 ( for fuel and 15 mins late return of the car) when I received the car 20 mins late from the time I signed in. I also note that another R 86.25 is been deducted of my credit Card.

Please explain the above before I seek legal advice against your Car Hire

I in addition – I was told that the deposit refund is done within a day of the return. Kindly confirm on this refund immediately.