Poor service

Item: Woodford Car Hire
Rating: 1
Author: tumelo S

I returned my rental car without a scratch, the following day I was billed for a dent I didn’t know of. I requested my inspection sheet but was told it is my responsibility to make sure everything was fine, even though the photos sent to me where taken the following day after my return

Helpful (0)

Replies (3)

Woodford Car Hire's replyOfficial

28 Dec 2021, 15:29

Dear Tumelo

Thank you for your patience whilst I have been attending to your query.

Please note that I have investigated your query and my findings are as follows.

Damages that you have been billed for appear to be new as they were not found on any of our records thoroughly investigation was carried out these are new damages.

Kindly note that onus is on the customer to make sure proper inspection is carried out during collection to avoid issues as such.

Please find attached inspection page out damages that you have been charged for were not present on collection.

I do apologize that I was unable to assist.

Yours sincerely
Smangele Mbhele
Customer care

Woodford Car Hire's reply28 Dec 2021, 15:29

Official

Dear Tumelo

Thank you for your patience whilst I have been attending to your query.

Please note that I have investigated your query and my findings are as follows.

Damages that you have been billed for appear to be new as they were not found on any of our records thoroughly investigation was carried out these are new damages.

Kindly note that onus is on the customer to make sure proper inspection is carried out during collection to avoid issues as such.

Please find attached inspection page out damages that you have been charged for were not present on collection.

I do apologize that I was unable to assist.

Yours sincerely
Smangele Mbhele
Customer care

tumelo S's updateReviewer Update

28 Dec 2021, 23:40

Be careful when you return their cars! They will send you claims 1 day later that their inspections missed when you returned their car. Take photos all round

tumelo S's update28 Dec 2021, 23:40

Reviewer Update

Be careful when you return their cars! They will send you claims 1 day later that their inspections missed when you returned their car. Take photos all round

Woodford Car Hire's replyOfficial

29 Dec 2021, 13:29

Dear Tumelo

Thank you for your reply

Please be advised that thoroughly investigation was carried out and feedback was provided.

Kind regards
Smangele Mbhele
Customer care

Woodford Car Hire's reply29 Dec 2021, 13:29

Official

Dear Tumelo

Thank you for your reply

Please be advised that thoroughly investigation was carried out and feedback was provided.

Kind regards
Smangele Mbhele
Customer care