HT
Hamilton T
1 reviews | Active since Mar 2022
08 Apr 2026, 12:38
Poor service
Useless company. Still owe me money for reflling adblue in to thier car
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Replies (4)HT
Hamilton T's updateReviewer Update
08 Apr 2026, 12:42I hired a Group N vehicle through a travel agent for official business purposes for a period of one week, which was then followed by an additional one‑week rental for a business trip to Bloemfontein, also for a Group N vehicle.
On 23 March 2026, while travelling to Bloemfontein, the vehicle issued an alert indicating that AdBlue liquid required refilling. The system further warned that the vehicle had approximately 300 km remaining before the engine would no longer operate.
I contacted Woodford Vehicle Rental the following day to report on the issue. During this conversation, I was informed that Woodford does not have a branch in Bloemfontein. I was instructed to purchase AdBlue using my own personal funds, with the assurance that the amount would be reimbursed upon submission of proof of payment.
Despite complying with this request, two weeks have since passed, and I am still awaiting reimbur*****t. I have followed up on several occasions and have continuously been redirected from one point of contact to another, without resolution. This process has been both frustrating and disappointing.
I regret having assisted the company under these circumstances, as the level of service I received was unprofessional and unsatisfactory. The lack of support, delays in reimbur*****t, and poor communication reflect substandard customer service.
Based on my experience, I would strongly advise that companies, staff, and clients exercise caution when considering renting vehicles from Woodford, as unreliable service may lead to unnecessary inconvenience and disappointment. I will be advising my company and Travel Agent (Travel with Flair) to stop hiring staff vehicles from Woodford.
HT
Hamilton T's update08 Apr 2026, 12:42
Reviewer Update
I hired a Group N vehicle through a travel agent for official business purposes for a period of one week, which was then followed by an additional one‑week rental for a business trip to Bloemfontein, also for a Group N vehicle.
On 23 March 2026, while travelling to Bloemfontein, the vehicle issued an alert indicating that AdBlue liquid required refilling. The system further warned that the vehicle had approximately 300 km remaining before the engine would no longer operate.
I contacted Woodford Vehicle Rental the following day to report on the issue. During this conversation, I was informed that Woodford does not have a branch in Bloemfontein. I was instructed to purchase AdBlue using my own personal funds, with the assurance that the amount would be reimbursed upon submission of proof of payment.
Despite complying with this request, two weeks have since passed, and I am still awaiting reimbur*****t. I have followed up on several occasions and have continuously been redirected from one point of contact to another, without resolution. This process has been both frustrating and disappointing.
I regret having assisted the company under these circumstances, as the level of service I received was unprofessional and unsatisfactory. The lack of support, delays in reimbur*****t, and poor communication reflect substandard customer service.
Based on my experience, I would strongly advise that companies, staff, and clients exercise caution when considering renting vehicles from Woodford, as unreliable service may lead to unnecessary inconvenience and disappointment. I will be advising my company and Travel Agent (Travel with Flair) to stop hiring staff vehicles from Woodford.
Woodford Car Hire's replyOfficial
08 Apr 2026, 16:11Dear Hamilton
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Woodford Car Hire's reply08 Apr 2026, 16:11
Official
Dear Hamilton
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
HT
Hamilton T's updateReviewer Update
09 Apr 2026, 08:04The email was not provided. I do have proof of purchase via email, as well as bank payment details submitted to the branch, including correspondence with Magdalene Mary from Customer Care. I have also escalated this matter to the Head of Customer Care at the Wootford head office. Despite these efforts, I have only received repeated assurances, with no delivery to date. I willl be escalating this matter to my employer, gtravel agent and my attonery.
HT
Hamilton T's update09 Apr 2026, 08:04
Reviewer Update
The email was not provided. I do have proof of purchase via email, as well as bank payment details submitted to the branch, including correspondence with Magdalene Mary from Customer Care. I have also escalated this matter to the Head of Customer Care at the Wootford head office. Despite these efforts, I have only received repeated assurances, with no delivery to date. I willl be escalating this matter to my employer, gtravel agent and my attonery.
HT
Hamilton T's updateReviewer Update
09 Apr 2026, 08:05The matter is register under the reference number ***
HT
Hamilton T's update09 Apr 2026, 08:05
Reviewer Update
The matter is register under the reference number ***