Poor Service

After much communication with the most useless Woodford Customer Service Dept and been told that my deposit refund was credited to my account. In addition, a written email from Woodford indicated that the error on the late delivery charges is in process. To date none of the payments have been made to my account. I received my credit card statement and none of the amounts are credited,only debits are reflected. This business is a real ****. I require urgent proof of all the credits made to my account immediately.