Poor experience

Car is available although gps disabled on vehicles that would have it as default. Administration processes very poor: 1) Company does not answer any emails. 2) Actual changes differ from agreement Upon arrival received “upgrade” with explicit assurance that all costs will be as per original agreement as it is company, decision to supply different vehicle. Six days later 2 entries on my credit card of nearly double original deposit plus additional international charges. Upon return of vehicle, received rental agreement stating all was refunded. Not so. Email address given to lodge queries does not function. 3) Customer care not as promised. When querying above transactions with customer service, received an undertaking to receive feedback-within 24 hours, nothing happened . Conclusion: Really poor experience and not recommended.