Poor Experience

Woodford invited me to share my experience of my car hire. In March 2016, I hired a minivan through Woodford from King Shaka airport. When we got to Pietermartizburg, the car broke down. It turned out to be a faulty battery. It took 3 hours of manty phone calls for someone to come and assist (it was a rescue company sub hired by Woodford). The rescue company refused to give us a new battery without full payment and I was therefore forced to pay for a new battery. When we returned the car to ORTIA, it took a great deal of persuasion to get a refund for the battery. I also complained about the inconvenience this episode caused us - we arrived at our destination in the Drakensberg after dark. We were given a token refund of R300. Given the fact that the hire cost me R10,000 and the car was not in great condition for the hire, I would never consider Woodford again