Poor efficiency

1. I have recently returned my rental and requested that the deposit be allocated to my new rental. Woodford has not transferred my deposit to the new rental but has debited my credit card again. The existing deposit has not been refunded to date. I have not received feedback after escalating the matter to their customer care team. 2. Woodford has advertised a 25% discount on rental rates for bookings that are made in advance...this is non-existent as the discount is not available on their website.