Poor customer service, poor records of inspection

I rented a car for the day from King Shaka. Reservation KS-98761. I had missed my flight so was late for pickup and late for a prayer service, I was informed that the car had been inspected and I would be sent the inspection report through email. At this point i was impressed with the service and lack of a queue.On return of the vehicle, the agent walked straight up to the car and pointed at a small pinhole chip, it felt like he already knew it was there as he didn't inspect the car further or check for a spare wheel etc. I had taken full cover on the rental but his behavior was suspicious.On return to jhb I filed a complaint with woodford and supp**** them a photo indicating that the chip was not possible to see in a photo/inspection so it would not show up on an inspection. I was told that a full investigation will be done regarding my complaint. After investigating i was then told that i was liable for damages and i should request a check on the vehicle on pick up. I do not dispute that i was in a hurry and did not check. But after the "full investigation" , I had to informed them that the photos and videos on my rental inspection were incorrect, this was not picked up during the investigation. There was also a missing 110km between the inspection and me receiving the vehicle, and after correction a 35km difference. I was informed that I would still be liable for damages, I had to inform them that I had taken out a full cover. Management is going to locate the correct videos and photos...I have asked for the issue to be escalated further as I feel I have received poor service, that the investigation was done poorly and that the inspection report was incorrectly filed. I also believe that the car had been driven in-between inspections as the behavior of the agent was suspicious enough for me to file a complaint knowing already that I have full cover. I would not advise anyone to hire through woodford , especially the king shaka branch. I have receive better service from alternative companies and requested several times for an escalation of my complaint. I would also advise to insist on an pick up inspection to be done with you and confirm that you receive the correct records, else the branch will find sneaky ways to make you pay.Rather try an alternative car rental company, there are several other available at the airport. No queue is not always a good sign...