Poor Customer Service - Distgusting

I made 2 bookings with Woodford, had to cancel them both due to unforeseen circumstances. I cancelled them last week already, received an email that they would get back to me in 24 hours, well guess what they clearly do not know what 24 hours is. When I called this morning they told me I had to put my banking details on the cancelled booking, which it did not ask me. I asked to speak to a manager because I am not happy, I was told that they are currently unavailable. I find it disgusting that I have to wait 7-14 days for my refund they gladly took the money immediately. I get that the Deposit for a refund would take that long, but money for a hired car that has not been taken yet not acceptable.