Poor customer service

Much is desired of the administration process. I have been calling the Cape Town International airport number for two days now to confirm whether the car i booked has an automatic or manual transmission. The *** does not go through. I held on the line for almost an hour at some point! the customer care number (***) also does not seem to work possibly only works during the weak, i am none the wiser. On the website, using the rental number to long in , all i could confirm was the vehicle make and not the transmission. The Whatsapp number also only has automated messages about bookings, modifying them etc. and to speak to a sales agent, they are only available during the week. Mind you, on the website, the Whatsapp number was listed as being for emergencies. When i called OR Tambo branch to see if they can help, unfortunately, they can only see OR Tambo bookings and asked me to call the customer care number which disengages when I call it.