dP
deon P
1 reviews | Active since Sept 2013
29 Jul 2020, 20:10
Poor customer service
Hired a car on 31st may delivered vehicle same day all was in order but still charged 500 extra. Delay with rakesh absolute worst car rental company. They just debit extra for no reasons. **********!!!.
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Replies (1)
Woodford Car Hire's replyOfficial
17 Aug 2020, 14:44Dear Deon
Thank you so much for your feedback.
I am extremely sorry for this encounter you have experienced and rest assured I will be using your feedback as a learning tool to improve our services in every way possible.
Please kindly note that upon investigating this amount which was charged, a refund was processed on the 4/8/2020, please kindly be advised that refunds take between 3-7 working days to clear.
Please could you advise whether you are in receipt of this refund and if not, I will send you through Proof of Payment.
Again, I am extremely sorry for any delay and inconvenience this has caused you.
Please continue to confide in our services as I can assure you all your future endeavors with us will be nothing short of pleasant.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with,
Yours Sincerely,
Samantha
Woodford Group u
Thank you so much for your feedback.
I am extremely sorry for this encounter you have experienced and rest assured I will be using your feedback as a learning tool to improve our services in every way possible.
Please kindly note that upon investigating this amount which was charged, a refund was processed on the 4/8/2020, please kindly be advised that refunds take between 3-7 working days to clear.
Please could you advise whether you are in receipt of this refund and if not, I will send you through Proof of Payment.
Again, I am extremely sorry for any delay and inconvenience this has caused you.
Please continue to confide in our services as I can assure you all your future endeavors with us will be nothing short of pleasant.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with,
Yours Sincerely,
Samantha
Woodford Group u
Woodford Car Hire's reply17 Aug 2020, 14:44
Official
Dear Deon
Thank you so much for your feedback.
I am extremely sorry for this encounter you have experienced and rest assured I will be using your feedback as a learning tool to improve our services in every way possible.
Please kindly note that upon investigating this amount which was charged, a refund was processed on the 4/8/2020, please kindly be advised that refunds take between 3-7 working days to clear.
Please could you advise whether you are in receipt of this refund and if not, I will send you through Proof of Payment.
Again, I am extremely sorry for any delay and inconvenience this has caused you.
Please continue to confide in our services as I can assure you all your future endeavors with us will be nothing short of pleasant.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with,
Yours Sincerely,
Samantha
Woodford Group u
Thank you so much for your feedback.
I am extremely sorry for this encounter you have experienced and rest assured I will be using your feedback as a learning tool to improve our services in every way possible.
Please kindly note that upon investigating this amount which was charged, a refund was processed on the 4/8/2020, please kindly be advised that refunds take between 3-7 working days to clear.
Please could you advise whether you are in receipt of this refund and if not, I will send you through Proof of Payment.
Again, I am extremely sorry for any delay and inconvenience this has caused you.
Please continue to confide in our services as I can assure you all your future endeavors with us will be nothing short of pleasant.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with,
Yours Sincerely,
Samantha
Woodford Group u