Poor customer service

I took a car with my debit card of which that took hours whiles sitting waiting there I exprienced shocking thing one of the staff member fighting with a client he was calling the lady names and so so rude to her, yes the lady was upset but the way the staff handle it was totally unprofessional its like they were never trained on customer service.the company runs like a ****a shop I dont know how they made it to OR tambo cause it doesnt meet the standard the dont even derseve one ⭐. Now my problem is I am waiting for my deposit I called them and they told me to wait for the 7 to 14 days I waited and now my money is no where to be found they are not answering my calls and have not refunded me.