Poor customer service ......

t’s been 17 days since I was supposed to receive my deposit, but it hasn’t arrived yet. On January 9, 2024, customer service informed me that my refund was being processed. According to your website, the process should take up to 72 hours, but it’s been 17 days now. I was told by a customer service representative that there’s a backlog in processing refunds and the finance department is working on it. Is this standard operating procedure for your company? It seems no one is available to answer phone calls, and even posts on this site are being ignored.