Poor Customer Service

<p>Picked up hire car at King Shaka International Airport on 2 June at about 23h00. Car was covered in dew, so could not do full inspection. This was noted on the inspection sheet. When I brought the car back on 4 June at about 07h00 there was a small scratch on top of the right fender (next to the bonnet). They promised to check previous inspections on the car and feed back if they need to charge. Guess what, no feedback, but a charge of R2,800 for the scratch. </p> <p>Biggest concern is that when I queried this by email, not even an acknowledgement of my email. I also asked for the invoice to prove the cost to repair that small scratch was indeed R2,800 - not even a peep back from them. At this stage I can't help but think this as a **** from Woodford Car Hire to gain an extra R2,800 from me. Definitely would advise anyone else to try to stay away from them in future - they appear to have low rental rates, but reserve a high amount on your credit card, only to claw back more revenue from you through bogus charges. Terrible customer service - they do not even answer a customer query. </p>