Poor customer service

Absolutely disgusting service. Left my family, which includes a 3 month old,stranded at CT Airport for over 2 hours because they didn't have an infant seat available even though we had requested one with our booking. After speaking to multiple people including the regional and national management, they couldn't solve the problem and they couldn't even care! I eventually had to source my own from a 3rd party. They don't even deserve 1 star.