Poor communication and overcharging

Item: Woodford Car Hire
Rating: 1
Author: Rakesh R

I was overcharged with 1 additional day. I have called in, even went in to the head office. I have email the head office the required information as requested. Still no feedback. Trying to communicate with Woodford via their call centre or contact us on their website is a waste of time. Why does a customer have to experience such poor service? Thank you Rakesh R.

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Replies (1)

Woodford Car Hire's replyOfficial

20 Sept 2024, 07:13

Dear Rakesh

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly

Thank you for your support.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Woodford Car Hire's reply20 Sept 2024, 07:13

Official