Poor communication

I arrived on the 10 pm flight and was not accompanied to the car by any staff (they seemed rather in a hurry to lock up the office to go home). The car was full of scratches and a chipped windscreen - none of these were indicated on the checklist paper I was given. I took photos. The car's rearview mirror kept on falling off while on holiday. After returning the car I asked to be contacted by the manager of the OR Tambo branch. I am still waiting 3 days later.... I tried their "dedicated" WhatsApp number and sent numerous messages. NO reply?! I phoned but was told the manager had already clocked off and the office worker told me he will send the manager a message to phone me back asap... STILL nothing.

Not very impressed with how Woodford OR Tambo branch is being run.