Pleasant but let down a bit in the end

Item: Woodford Car Hire
Rating: 3
Author: Kevin C

In General the service was great and efficient. They were only let down on the return of the car early in the morning. There was nobody there to greet us and their offices where closed. After trying to figure out where to leave the key We eventually just had to leave the keys in the Woodford Security Booth. So an unfortunate unpleasant end to an otherwise pleasant service

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Replies (2)

Woodford Car Hire's replyOfficial

09 Mar 2020, 17:48

Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience.

Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.

Yours Sincerely,
Samantha - Vision 2020 Agent

Woodford Car Hire's reply09 Mar 2020, 17:48

Official

Woodford Car Hire's replyOfficial

17 Jul 2020, 15:14

Dear Kevin

Thank you for your feedback. I will use this feedback as a learning tool to improve our services in every way possible.

Your complaint regarding the customer care will be taken to management and I can assure you, this will not be an experience you will encounter again.

Please continue to confide in our services as I promise that every experience and future endeavor with Woodford will be a pleasant and efficient one.

Thank you so much for your continuous support,

Please stay safe during this difficult and uncertain time we are faced with.

Yours Sincerely,
Samantha Sutton
WOODFORD GROUP

Woodford Car Hire's reply17 Jul 2020, 15:14

Official