Pay to get your time wasted and for the worst experience ever

My experience with this car rental company was one of the worst I’ve ever had. From Ebrahim’s poor communication to the unhelpful and dismissive attitude of the manager, Asif, the entire process was extremely frustrating and unprofessional.

Despite making a booking three months in advance for a car I needed at 7:00 a.m., the vehicle was not available when I arrived. I had even spoken to Ebrahim the night before to confirm that everything was ready, especially since I needed to transport my sick grandmother early that morning. Unfortunately, he didn’t take this seriously — he simply left a note for someone else to deal with and went home.

After waiting over four hours for a car that never arrived, I had to delay my trip entirely. It became clear that this company has no proper internal communication, no real fleet availability, and a terrible booking system. They continue to take bookings and collect payments even when they clearly have no cars available, which feels dishonest and exploitative.

To make matters worse, after cancelling the booking and getting much better service elsewhere (with SANI), I was still waiting a week later for my refund and deposit to be processed. Instead of fixing the issue, they had the nerve to offer me vouchers for future rentals — as if I would ever trust them again.

This company only seems to care about collecting money, not about customers, reliability, or integrity. I strongly do not recommend anyone waste their time or money with them.