Pay attention to the details!!!!

First and last time i use Woodford. What a terrible first experience. I booked and paid online for an Urban Cruser. I needed a large vehicle to transport colleagues from JHB. I get issued a Starlet. I get told it's the same category of vehicle. No it's not. The Cruser is advertised as having space for 4 people's luggage and the Starlet only 3. After some frustrating calls to get this resolved, they send me a Cruser. Not paying attention to the detail, I ordered an automatic, I get a manual. Once again they had to change and vehicle. At pickup, I got advised that there is additional charge, even though I got quoted and paid online for he rental and the only additional charges would be for fuel or km's. Upon asking the Woodford staff what the charge is for, he did not know. I then asked for someone to call me and explain the additional charge. He said he will make a note on my profile, well I am still waiting for someone at Woodford to call and explain. Broken promises. Never again Woodford, you will not see any of more of my money.