TB
Trevor B

1 reviews | Active since Apr 2021

06 Apr 2021, 08:36

Woodford Car Hire

<div>This company has the most pathetic level of service I have ever experienced. Despite booking weeks in advance and paying a R1000,00 deposit to secure a vehicle and getting 3 email confirmations that my vehicle would be available on arrival...it was not! It is now day 4 and I still it with no vehicle and have not heard back from them as to when this would be resolved. Never use this company, they are by far the absolute worst I have ever had the displeasure of dealing with. There were three other groups in front of me at the pick-up counter in Cape Town who all were given the same pathetic excuse....sorry sir we have no vehicles. I have written to them to try and address my complaint but have not even received an acknowledgement of my email...STAY AWAY FROM WOODFORD!!</div>

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply06 Apr 2021, 08:47
Official
Dear Trevor

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.

I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
 If you ever need assistance at any time, you can consult my customer care team on ***

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.

Thank you for your continued support as we address your query

Yours Sincerely
The Woodford Customer Care Team 
Kayla Marriott


 

Woodford Car Hire
Woodford Car Hire's reply09 Apr 2021, 09:05
Official
Dear Trevor

Trust you well 

Firstly please allow me to again apologize for the inconvenience caused and such experience you have had 

Your query has been resolved hence you have received the vehicle now thank you for allowing me a chance to rectify our mistake 

Thank you for the support your business means a lot to us 

Yours sincerely
Smangele Mbhele 
Customer care