Pathetic Service received from Woodford Car Hire

On the 11th May 2023 I returned a car that was hired at the Cape Town Airport. After inspection was done, the staff member indicated that the holding deposit was released.

I have made numerous calls to enquire regarding the status of my holding deposit because it has not been released as yet. The agents have advised that they will email my bank and request for the deposit to be released. Till date , my deposit has not been released . Speaking to Sindisiwe, she advised me that it would've taken atleast 3 to 7 working days. It's been 9 working days and I still haven't had my holding deposit released.

Sindisiwe guaranteed me yesterday that an agent will call me to discuss my enquiry. That did not happen. I had to email yesterday to lay a complaint. Only after I had emailed to say nobody called me to offer assistance, only then did someone try to call today.

The service received thus far is pathetically terrible.