LN
Lindokuhle N

1 reviews | Active since Feb 2018

15 Oct 2021, 12:06

PATHETIC SERVICE

My last two bookings were so horrible as woodford gave me so pathetic service . They alleged that I damaged the vehicle and debited money fromy credit card when I told them that I found the vehicle with the dent they insisted with their allegations up until I requested a footage of the vehicle at the the of pick up they never wanted to share the footage instead they came back to me and said they'll refund the money that was taken from my credit card and their reason was they never followed the proper steps. I feel insulted and humiliated about the whole incident. Also they miscalculated the kilometres and charged me and I also had to call and rectify that with my airtme. Worse of all they don't even apologize for that instead they were so rude

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply18 Oct 2021, 07:34
Official
 
Dear Lindokuhle

 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. 

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. 

Thank you for your support. 

Yours Sincerely 

Kayla Marriott 

Woodford Group