Pathetic Service By Woodford Car Rental (Deposit not returned)

Hi

I'm very frustrated with the delay in paying the deposit that was taken in Cape Town. Why is that money still not returned? as per the agreement it should be three working days but looking at the statement you are way over your three days.

I've even received the deposit from the rental in Durban but Cape Town airport I'm still waiting to date. I'd like to know why.

I called the branch in Cape Town airport yesterday & the gentleman there was suppose to get back to me in 20 minutes of which never happened. What is going on? What's the problem? The car was hired at Cape Town airport on the 23rd of September & returned on the 25th of September, within the correct time & agreement of my contract, yet the company is charging me an extra R750 on top of that, this is theft & unacceptable. Today is the 12th of October & the Deposit is still not returned. Poor customer service, disregard of people's time. Totally unhappy customer & would think twice before renting with Woodford again, never mind recommend to anyone, but I will share this horrible experience until the customers are afforded the right service.

Why do I have to ask for the deposit back, returning it is standard without having to ask in this business.

I'm disappointed