JB
Johan B
1 reviews | Active since Aug 2023
14 Aug 2023, 10:50
Pathetic Service
I have waited 2 hours to get my car at Cape Town airport.
When we arrived, the row was about 25 people long. They did not have the car I requested. I get the impression they overbook and just awarded cars as they become available. When I completed the paperwork, we waited another 30 minutes for our car.
Although Woodford is the cheapest, I will never use them again and will advise my friends not to make use of their services.
Helpful (0)
Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
14 Aug 2023, 11:16Dear Johan
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply14 Aug 2023, 11:16
Official
Dear Johan
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vison 2023 Team
JB
Johan B's updateReviewer Update
14 Aug 2023, 15:29It seems that you give the same standard reply to all the complaints. You actually do not care about any complaints, as long as you can make money.
JB
Johan B's update14 Aug 2023, 15:29
Reviewer Update
It seems that you give the same standard reply to all the complaints. You actually do not care about any complaints, as long as you can make money.
Woodford Car Hire's replyOfficial
14 Aug 2023, 15:40Dear Johan
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please note our vehicles are based on availability we can not guarantee you will receive the vehicle you have reserved , however we will provide you with a vehicle in the same group or an upgrade at the same rate.
I see you have reserved a Urban cruiser and were given a upgrade of the Haval Jolion.
My sincere apologies for the delay in the assistance you received from the branch we are working on been more effective and efficient when assistance customers to ensure the process is much faster.
We will certainly work in improving as we grow.
Thank you for your support and patience.
Yours sincerely ,
Shaylene Hill
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please note our vehicles are based on availability we can not guarantee you will receive the vehicle you have reserved , however we will provide you with a vehicle in the same group or an upgrade at the same rate.
I see you have reserved a Urban cruiser and were given a upgrade of the Haval Jolion.
My sincere apologies for the delay in the assistance you received from the branch we are working on been more effective and efficient when assistance customers to ensure the process is much faster.
We will certainly work in improving as we grow.
Thank you for your support and patience.
Yours sincerely ,
Shaylene Hill
Woodford Car Hire's reply14 Aug 2023, 15:40
Official
Dear Johan
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please note our vehicles are based on availability we can not guarantee you will receive the vehicle you have reserved , however we will provide you with a vehicle in the same group or an upgrade at the same rate.
I see you have reserved a Urban cruiser and were given a upgrade of the Haval Jolion.
My sincere apologies for the delay in the assistance you received from the branch we are working on been more effective and efficient when assistance customers to ensure the process is much faster.
We will certainly work in improving as we grow.
Thank you for your support and patience.
Yours sincerely ,
Shaylene Hill
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please note our vehicles are based on availability we can not guarantee you will receive the vehicle you have reserved , however we will provide you with a vehicle in the same group or an upgrade at the same rate.
I see you have reserved a Urban cruiser and were given a upgrade of the Haval Jolion.
My sincere apologies for the delay in the assistance you received from the branch we are working on been more effective and efficient when assistance customers to ensure the process is much faster.
We will certainly work in improving as we grow.
Thank you for your support and patience.
Yours sincerely ,
Shaylene Hill