Pathetic service

I was recently involved in an accident involving one of Woodford’s hired vehicles. A third vehicle was travelling in the oncoming lane and caused a dangerous situation, resulting in me having to stop abruptly to avoid a collision. The Woodford vehicle subsequently collided with the rear of my van. Both my vehicle and the driver of the Woodford vehicle agreed at the scene that the third-party driver was responsible for creating the situation. Unfortunately, that driver fled the scene.

Leon Maduray from the King Shaka branch was appointed as the contact person. What has been particularly concerning is that the claim was effectively dismissed from the outset, and i have been advised that i would be responsible for his vehicle’s damages because i had stopped abruptly.

I strongly dispute this position. My understanding is that liability should be assessed and determined by the relevant insurers based on the circumstances and available evidence. We were particularly disappointed that this conclusion appeared to have been reached before we were even provided with the insurer’s details and has been advised that the Woodford group is self insured and not willing to handle the matter and to be properly assessed.

I expected a far more professional and impartial approach from a company of Woodford’s standing. Instead, i have been left feeling that our concerns were dismissed without a proper investigation.

As i have been unable to resolve the matter satisfactorily, i intend escalating it through the appropriate legal channels.

Very disappointing service and, in my experience, a serious lack of accountability and customer care.

I will be providing my contact details on a response to this message.