Pathetic frustrating service

Pathetic frustrating service. -Time waited to get the vehicle took 1hr30min, which was way longer than the flight time! even though a deposit was paid and the vehicle prebooked. I even had the booking confirmed by whattap from Woodford with a pin number and when landing I received a message confirming that my vehicle was ready for collection!

When I arrived I gave them my drivers licence and credit cards which have more than sufficient funds, and showed them the printed confirmation of the vehicle hire. I had already prebooked the vehicle and filled in all my details online. I was told, it doesn't work, so then began the long wait for me and my 4 pensioners that I had with me.

They asked for my ID, then my proof of residence, after giving that, then they wanted a payslip or company registration certificate. Then they wanted a bank statement. After giving all that, then the excuse was its not clear, must scan and resend My office was closed and i had to wait for my wife to first find the documents , then scan and email the documents. When I gave him my business credit card, the person tells me that it may not be accepted because it doesn't say the word "credit". How foolish is that. It says corporate card has mine and the business details on it and a a Mastercard logo on it and nowhere does it say debit on it. He said there is extra checks for luxury vehicles, giving me the impression that he doesn't trust me. It has been quicker and easier to apply for opening up a bank account then this process of hiring a vehicle from them.

After this nightmare and my 4 pensioners waiting, when I proceeded to get the prebooked vehicle, a Mercedes Vito. Upon inspection it had no spare wheel. We then had to continue to wait for them to get another vehicle from their depo. Eventually they decided to give us another vehicle a Kia Carnival that was in their parking lot.

We eventually got the vehicle 1hr 30 minutes later, half an hour longer that the entire flight from Jhb to Durban. What would have happened if I didn't have anyone to send me the documents, would I have been stranded there running around for a vehicle with 4 pensioners in tow.

As I prebooked and supp**** all neccessary infomation online, I was not told to bring these specific documents with. And neither was I given a list of documentation required. It was a frustrating process of supplying a document then being asked for another.

Very disappointing and frustrating.