Pathetic customer service and frustrating refund process

I paid for my rental on 22 February 2023. I was then advised that I will not qualify to hire the vehicle as I do not have a credit card to pay for the deposit. I asked if I could pay the deposit via EFT, and that too was not allowed. Hence, I had to cancel my booking. On the same call, I was only told to cancel my booking via Woodford's online platform. I logged into my profile and cancelled the booking. An email from *** confirmed the cancellation on 23 Feb 2023. I followed up with a phone call at the end of the month only to be told that, although I cancelled my booking on Woodford's system, I still have to send an email to their customer care department with my reason for the cancellation, booking reference and my banking details. This system apparently does not notify Woodford of cancellations, hence I wasted a week of my time. I then sent the required email on 3rd April 2023. An automated mail was sent by *** advising me that an agent will contact me within 24 hours. A Woodford employee sent me an email on 03 April 2023 advising me that my refund will be escalated to the finance department to process my refund. I was further advised that this could take up to 14 working days (21 April 2023). 26 April 2023: I sent an email to the Woodford customer care department to follow up. Another Woodford employee responded on the same day and advised that Woodford had too many cancellations, hence the delay. 28 April 2023: Woodford's employee rep**** to say that they will follow up with their finance department. 4 days later, there was still no response/update from Woodford. 2 May 2023: I followed up again only to receive the exact same response Woodford had sent me 6 days prior. 3 May 2023: I sent another follow up mail. 4 May 2023: Response was received from Woodford saying that their finance team left early the previous day, hence the delay in processing my refund. 6 May 2023: I finally received my refund without any other form of compensation for the inconvenience caused. This was the most frustrating customer service experience I've had when dealing with a car rental agency. I will never use Woodford or recommend them to anyone. The fact that I as the customer had to follow up for my refund and only receive it over 2 months later is absolutely pathetic. Woodford has internal systems and controls which cause frustration to customers as opposed to resolving issues timeously. You rather spend more on other reputable car hiring agencies than to go through this frustration with Woodford.