Hellopeter
Share Your Experience
SF
Shari F

1 reviews | Active since May 2016

23 Jun 2020, 16:31

Pathetic customer service.

Horrible service!!!! They don’t have any empathy. My car is registered under corporate hire and I was stuck for 3 hours at the garage because they didn’t want to release money into the card that was due.

The manager Zufer did not even bother to call me back as he promised to his employees.

His customer service is pathetic as he constantly ignored my calls on purpose while I was stuck at a garage in a dangerous area.

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 10:31
Official
Dear Shari

Thank you for your feedback. 

I am extremely sorry for your experience. I will personally ensure that your concerns are addressed with management. i will use your experience as a learning tool for this not to happen again. In future, we promise,  you will not have this experience again, 

Thank you for your continuous support. 

Please stay safe during this difficult time we are faced with. 

Yours Sincerely, 
Samantha Sutton 
WOODFORD GROUP  

Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 13:04
Official
Dear Shari

 Please could you provide me with your Rental Agreement number so I can escalate to senior management. 

I will await this information from you so I can be of the utmost assistance. 

Thank you, 

Yours Sincerely 
Samantha 
WOODFORD GROUP