Pain you have to go through just for a refund

Disgusting service I hired a car on the 31.12.2022, the consultant Molife in OR Tambo gave me the best service in the world, went out of his way to help me. Fine, I swiped my credit card 1st for R5000 which was the deposit money that they tell the client that you will get your money within 2-3 working days after returning the vehicle. Cool, the 2nd swipe was +-R2300. Everything was still going fine by us. Returned the car on the 2.01.2023, today is the 10.01.2023. On my credit there is an amount of R+-R3700 that was deducted by Woodford car Hire plus another amount of R405. So I went to their online on the5.01.2023 requesting a consultant to advice me on what transpired with those amounts that went off from my credit card and the reason why I haven't got my deposit money. Still no one came back to me, I did a follow up on the 7.01.2023, still nothing. What kind of a service is this, this is day light *******. Like all I needed was explanation and just to get my money back as well, is that too much to ask. To the fellow peeps out there do not use Woodford Car Hire even if is the last company standing. The stress that you have to go through just to get your money back it does not worth. If you guys can not keep your doors open for client service you might as well just close down