CN
Christiaan N

1 reviews | Active since Sept 2023

06 Sept 2023, 14:48

Overcharged TWICE

THIS IS A ******** COMPANY, DO NOT USE THEM, YOU WILL GET **********. Terrible from start to finish. Instead of charging your credit card normally like any other company, they fill in your card details and then you have to read them an OTP that comes from your bank (which the bank tells you to never do). I saw afterwards that they charged me R90 more for the booking that what was stated on their website when I completed the reservation. Still haven't heard back from their support regarding a refund. And then worst of all, they charged me R490 after I returned the vehicle which I'm sure they will say was for petrol. The thing is, I already filled the car up completely at the station NEXT TO THE AIRPORT. Please use any other company than this one to save yourself stress and money.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply06 Sept 2023, 16:08
Official
Dear Christiaan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.
The Woodford Group
Vison 2023 Team
CN
Christiaan N's update14 Sept 2023, 09:11
Reviewer Update
I have been dealing with the customer support for 2 weeks now. After they tried to argue and make up reasons for the payment, they finally agreed to refund the overcharge. But in fact all they've done is debit another R35 from my account. Absolutely useless and disgraceful.