MB
Morgan B
1 reviews | Active since Nov 2024
21 Nov 2024, 14:48
Overcharged
I had hired a car for the weekend and on the return of the car, the person inspecting the car informed me that there was a nail in the front left wheel. I asked if I should repair it and i was told that it isnt necassary, the wheel will be fixed/repaired with a plug as the wheel wasnt flat, the nail didnt punture the wheel. I handed in the vechicle keys. Whilst waiting on my deposit to be paid back, woodford Car Hire's has a 7 day turn around, I was actually paid back my deposit after 14 days and I was charged R2702.00 for the wheel with the nail. Upon enquiry,I was told that the wheel had to be replaced, at a price of R2702.00 its more like they bought four new wheels.
Helpful (0)
Replies (4)0
Replies (4)
Woodford Car Hire's replyOfficial
21 Nov 2024, 15:14Dear Morgan
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply21 Nov 2024, 15:14
Official
Dear Morgan
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
MB
Morgan B's updateReviewer Update
25 Nov 2024, 10:36I have attached the picture of the wheel with the nail in, question. I was charged R2702.00 for the replace of the attached wheel, not the repair, the replacement of a wheel on a Toyota Starlet, not a BMW or a Lexus or a Range Rover, A toyota Starlet. The price I am being charged is for the replacement of 4 wheels on the car. I dont think this company understands that I should be charged far far less for a repair and not be held liable for a replacement as this is not a reason to replace a whole wheel.
It really feels like daylight ******* as your prices and your logic on why you should charge me R2702.00 for a nail in a wheel is actually disturbing. This feels like complete case of exploitation.
I will again very clearly state, no paper work was offered for me to sign in the event of damages or any sort, i was told its good they will plug the wheel by the first employee, then as i walking to the airport side, i bumped into another employee,who i explained to what happened he said,its fine we will fix it but just please give us a good review. Screenshot_***_Gmail Woodford.jpg 110.36 KBthis is damaged done to a toyota cross and the damage was R500, also at Woodford Ushaka airport car hire, I have the qotation as proof
It really feels like daylight ******* as your prices and your logic on why you should charge me R2702.00 for a nail in a wheel is actually disturbing. This feels like complete case of exploitation.
I will again very clearly state, no paper work was offered for me to sign in the event of damages or any sort, i was told its good they will plug the wheel by the first employee, then as i walking to the airport side, i bumped into another employee,who i explained to what happened he said,its fine we will fix it but just please give us a good review. Screenshot_***_Gmail Woodford.jpg 110.36 KBthis is damaged done to a toyota cross and the damage was R500, also at Woodford Ushaka airport car hire, I have the qotation as proof
MB
Morgan B's update25 Nov 2024, 10:36
Reviewer Update
I have attached the picture of the wheel with the nail in, question. I was charged R2702.00 for the replace of the attached wheel, not the repair, the replacement of a wheel on a Toyota Starlet, not a BMW or a Lexus or a Range Rover, A toyota Starlet. The price I am being charged is for the replacement of 4 wheels on the car. I dont think this company understands that I should be charged far far less for a repair and not be held liable for a replacement as this is not a reason to replace a whole wheel.
It really feels like daylight ******* as your prices and your logic on why you should charge me R2702.00 for a nail in a wheel is actually disturbing. This feels like complete case of exploitation.
I will again very clearly state, no paper work was offered for me to sign in the event of damages or any sort, i was told its good they will plug the wheel by the first employee, then as i walking to the airport side, i bumped into another employee,who i explained to what happened he said,its fine we will fix it but just please give us a good review. Screenshot_***_Gmail Woodford.jpg 110.36 KBthis is damaged done to a toyota cross and the damage was R500, also at Woodford Ushaka airport car hire, I have the qotation as proof
It really feels like daylight ******* as your prices and your logic on why you should charge me R2702.00 for a nail in a wheel is actually disturbing. This feels like complete case of exploitation.
I will again very clearly state, no paper work was offered for me to sign in the event of damages or any sort, i was told its good they will plug the wheel by the first employee, then as i walking to the airport side, i bumped into another employee,who i explained to what happened he said,its fine we will fix it but just please give us a good review. Screenshot_***_Gmail Woodford.jpg 110.36 KBthis is damaged done to a toyota cross and the damage was R500, also at Woodford Ushaka airport car hire, I have the qotation as proof
MB
Morgan B's updateReviewer Update
25 Nov 2024, 11:29Screenshot_***_Gmail Woodford.jpg 110.36 KB
MB
Morgan B's update25 Nov 2024, 11:29
Reviewer Update
Screenshot_***_Gmail Woodford.jpg 110.36 KB
MB
Morgan B's updateReviewer Update
06 Dec 2024, 11:33The most pathetic service ever received, Woodford, your service and employees are just horrible!! I am still waiting on some kind of reasonable answer to my questions, i even have proof of a car dent that cost only R500 for repairs from the same branch Woodford branch on a toyota rav 4, yet I get charged R2702.00 for a tire on a toyota starlet?? You have to be kidding me. Please get back to me with my refund, I will be waiting for your response.
MB
Morgan B's update06 Dec 2024, 11:33
Reviewer Update
The most pathetic service ever received, Woodford, your service and employees are just horrible!! I am still waiting on some kind of reasonable answer to my questions, i even have proof of a car dent that cost only R500 for repairs from the same branch Woodford branch on a toyota rav 4, yet I get charged R2702.00 for a tire on a toyota starlet?? You have to be kidding me. Please get back to me with my refund, I will be waiting for your response.