Over-charged for mileage not done and for damage not caused.

I’ve been a loyal Woodford customer for years, but after my recent experience, I’m done. While they flood you with syrupy WhatsApp messages and gratitude when everything’s fine, their attitude changes completely when an issue arises—they simply ignore you. Even an email to the managing director goes unacknowledged.

Overcharged for Mileage: The closing mileage on the rental agreement is listed as 6,944 km, yet their own photo of the odometer upon return shows 6,447 km. That’s an overcharge of 497 km, which I’ve raised with them multiple times, but they’ve made no effort to resolve it.

False Damage Claim: I returned the vehicle, it was inspected and accepted without any issues, and the contract was closed. Later, I was informed that the vehicle had a cracked windscreen (which it absolutely did not), and they were claiming R4,500 from me. Despite my objections, they ignored me again and went ahead and debited over R4,000 from my credit card.

Woodford’s customer service is great until you actually need help. After years of loyalty, this experience is incredibly disappointing.