Online Roberry

<p>I did an online booking and did full payment for a C class from Woodford car hire on 01 October 2016 and returned the vehicle on 3 October 2016.</p> <p>When I arrived at OR Tambo International to collect the vehicle, I met Raymond, who told me that on the contract he had showed that I have 100 km free per day only. I explained to Raymond that I opted for a hire priced option when I made my booking, 30% off 150km.</p> <p>He told me that their Head office was closed and there was nothing he could do and wait Half an hour because the vehicle was not ready, but he told me that he would have it sorted out when I returned the vehicle. When I collected the vehicle it was still dirty and I stated that on the collection form.</p> <p>On 3 October 2016, I met another gentleman, Raymond was off, I explained the situation to the gentleman. He called their head Office in Durban and spoke to Tk who told this gentleman that he was going to look into it and get back to me.</p> <p>I had waited and had no response from Woodford. I called them up and spoke to TK, who told me he was going to sort it out with his superior and call me back in 15mins. After half an hour I called back and he sounded surprised that his superior had not called me, he told me he was going to follow up and call me back in 2mins. After another hour I called back and spoke to a very pleasant lady who told me that she would get the director to call me in a few mins.</p> <p> </p> <p>After half an hour I called back and the same lady assured me that she was going to get back to me as soon as they finish their meeting.</p> <p>She calls me back after a few minutes and said that the director told her did I not see the contract I signed and why am I only querying it now, when I asked to speak to the director I was told that he was praying and she would ask him to call me back. I am still waiting………</p> <p> </p>