Oh NO baby..seat!!

We booked and paid for a vehicle online well in advance for collection from CPT.The vehicle was booked WITH A CAR SEAT, as we have a 1 year old. On arrival at the Woodford office on Friday 20 November, my husband was informed by the Woodford staff that they had NO INFANT CAR SEAT. This was a disaster, as it is not only unsafe, but also now ******* to travel with an infant without a car seat. No effort was made by the Woodford team to subcontract or even locate a car seat/ car with a car seat. My husband had to walk from agent to agent trying to locate a vehicle with a car seat at 10pm!We finally managed to rent a vehicle with car seat from Europe car hire at GREAT COST to ourselves as we were now booking at the last minute. After an email, Woodford has refunded our original booking cost, however despite sending proof of cost of the subsequent last minute booking