NM
Nhlakanipho M

1 reviews | Active since Mar 2021

25 Sept 2024, 15:19

not there but promising.

I am a new customer. I have been trying to get hold of this business for some time now. They have a huge ratting here but their WhatsApp reservation system does not work. There are no options for a car. The website system is also a bit complicated when you are trying to rent a bigger car. I have ended up renting with competitors on multiple occasions. The hold time is too long.

Your customer service is great but your online response time needs to be improved.

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply25 Sept 2024, 15:36
Official
Dear Nhlakanipho

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team
NM
Nhlakanipho M's update25 Sept 2024, 15:40
Reviewer Update
Good day,

Unfortunately the email address you gave me is redacted and you call dropped again.

Regards,