MM
Mbali M
1 reviews | Active since Feb 2025
13 Mar 2025, 09:31
Not happy with their service this time
I have used Woodford over 5 times and I have never had a terrible experience with them however this time is different. I returned the car on the 7th of March-the car had a scratch in front and I had to pay for that, I was advised that they would source quotes and get back to me. I received a quote on Monday which was an indication that my deposit needs to be released then. Each time I follow up with the Rosebank branch I am being told they will get back to me, I inquired on Monday and again on Wednesday, I received no feedback.
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Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
13 Mar 2025, 09:37Dear Mbali
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply13 Mar 2025, 09:37
Official
Dear Mbali
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
MM
Mbali M's updateReviewer Update
13 Mar 2025, 09:42Please resend the email address. I cannot see it in the above reply
MM
Mbali M's update13 Mar 2025, 09:42
Reviewer Update
Please resend the email address. I cannot see it in the above reply
MM
Mbali M's updateReviewer Update
14 Mar 2025, 06:19Today marks day 7 since I returned the vehicle and I still haven't received my deposit back!! In the last few instances where I rented a car with Woodford my deposit would reflect on the next day if delayed, I have never had to wait an entire week!!!!
MM
Mbali M's update14 Mar 2025, 06:19
Reviewer Update
Today marks day 7 since I returned the vehicle and I still haven't received my deposit back!! In the last few instances where I rented a car with Woodford my deposit would reflect on the next day if delayed, I have never had to wait an entire week!!!!