Not accepting virtual credit card nor debit cards

I’m disappointed with the KSIA branch management and how they handled my situation. I returned from Australia after 3 years, after a 24 hours trip, we were obviously exhausted and were looking to collect our vehicle and get to our accommodation. I booked the car rental and paid a R250 deposit on my ### credit card whilst in Aus. When we arrived at the branch I explained to the consultant that I do not have a physical card on me, as my card expired whilst in Aus and I’m about to collect my new card. I explained that I have my new card (which you took the deposit from), loaded on my Apple Wallet and showed him a photo of my card, front & back, on my phone. He didnt accept it although I asked to pay the rental to demonstrate it will be approved. I also offered two master card debit cards, but still he didn’t accept it. He phoned the manager but the manager didn’t want to hear me out nor tried to come up with a resolution. It meant I had to arrange for a friend to drive to the airport to offer his credit card so that your team can put a hold on the credit card for the deposit. I still settled the invoice amount of R14k on my *** virtual card by tapping with my phone. It was very frustrating and clear your manager did not want to understand my situation nor did he want to consider any other options. It also meant I had to list my friend, the credit card holder as a driver, who wouldn’t be driving the vehicle. Doesnt make sense. I spent more than an hour trying to have this resolved after travelling for many hours. I believe this situation could’ve been avoided. We live in 2022 where most bank cards, debt or credit, are contactless and virtual. If you could take or put a hold of R250 on my card to secure the booking, I’m pretty sure you could have processed the transaction by using the details provided.